Thank you for choosing PixGen Marketing Solutions. We value your business and aim to ensure your satisfaction with our services. Please review our refund policy carefully.
1. Eligibility for Refund:
- To be eligible for a refund, the service must be unused, or the issue must be related to our error or failure to deliver as agreed upon.
- Refund requests must be made within 7 days of the service delivery date.
- Services that have already been started or completed may not be eligible for a refund.
- Requests for refunds due to dissatisfaction with the project after completion or revisions may not qualify unless there’s a failure in delivering the agreed scope of work.
2. Refund Process:
- To initiate a refund, please contact our customer service team at info@pixgenmarketing.com or call 01334616155, providing your order number and details of the issue.
- Our team will review your request and notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will be applied to your original payment method within 7 business days.
3. Late or Missing Refunds:
- If you haven’t received your refund within the specified time frame (7 business days after initiating refund), please check your payment account and contact your bank or payment service provider, as it may take time for the refund to be posted.
- If you have followed these steps and still haven’t received your refund, please contact us at info@pixgenmarketing.com.
4. Changes to this Refund Policy:
- We reserve the right to update or modify this refund policy at any time. Any changes will take effect immediately upon posting on our website.
- By purchasing our services, you agree to and accept the terms of this refund policy. If you have any questions or concerns, please contact our customer service team.
Thank you for choosing PixGen Marketing Solutions.
